Privacy policy
This Privacy Policy describes how Electric Pedal Power (referred to here as "Electric Pedal Power", “Site”, “we”, "our" or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site. We are firmly committed to protecting the privacy and confidentiality of your personal information and will not share or use your data with any third party other than what is necessary to complete your business transactions with us.
CONTACT
After reviewing this Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@electricpedalpower.com.au.
COLLECTING PERSONAL INFORMATION
When you visit our Site, we collect certain information about your device, your interaction with the Site, and order information necessary for processing payments, shipping, and fulfillment of your order. We may collect information such as your contact information including name, company name (if relevant), email, phone number, payment information, demographic information such as mailing address and other information relevant to customer surveys or offers. We may also collect additional information if you contact us for customer support.
By law, we are required to obtain your consent to the collection of sensitive information and will assume, unless you tell us otherwise, that you have consented to the collection of all information which is provided to us for use in accordance with this Policy. If we require more personal information from you, for any additional reasons for example, such as offering additional maintenance service(s), marketing, or workshop events, we will ask you in advance for your consent or provide you with an opportunity to opt out.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. Certain third-party providers (for example, Shopify, payment gateways or other payment transaction processors) have their own privacy policy for the information provided by us to them for the purpose of your purchase related transactions. We recommend that you read the privacy policies of these providers so you can understand the way your personal information will be handled by them.
We may disclose your personal information as permitted or required by law such as regulatory bodies and law enforcement officials to protect against fraud related security.
Once you leave our Site or are redirected to a third-party website or application linked on our Site, you are no longer governed by this Privacy Policy or our website Terms of Services. We are not responsible for the privacy practices of other sites.
Our Site uses Google Analytics to help us understand how our customers use our Site and how to improve our services.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another.
Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. They cannot be used to run programs or deliver a virus to your computer. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
SECURITY
We will take reasonable measures to ensure that the personal information that we hold is stored in a secure way protected from loss, misuse, any unauthorised access, alteration, or destruction.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Please kindly check this page from time to time to make sure that you are happy with any changes.
FEEDBACK, QUESTIONS OR OPT-OUT
If you would like to delete, access or amend any personal information we have about you, or would like to make a complaint, please contact us by e-mail at sales@electricpedalpower.com.au. We may recover from you our reasonable costs of supplying you with access to this information.
Similarly, if you would like to opt-out from receiving information on promotions or services at any time please kindly contact us using the above e-mail address.